Question 1

Creating Your Account

Accepted Answer

## Create Your CHI Account

Getting started with CHI takes just a few minutes. Your account gives you access to purchasing tickets, managing wearables, and making payments across all CHI-powered events.

### What You'll Need

- A mobile phone number (for verification)
- An email address
- Your date

Question 2

Logging In to Your Account

Accepted Answer

## Logging In

### CHI PWA & CHI App

1. Open the **CHI PWA** or the **CHI App** on your device.
2. Tap **Log In**.
3. Enter your **phone number** with country code.
4. Enter your **6-digit passcode**.
5. You're logged in.

If your phone number is not yet registered, you'll be redirected to the sign

Question 3

Navigating the Dashboard

Accepted Answer

## CHI Backstage Dashboard

The **CHI Backstage** dashboard is the command center for event organizers. It provides a clear overview of your events, sales, and operations.

### Main Sections

Question 4

Setting Up Your Profile

Accepted Answer

## Your Profile

Your profile information is set during registration and is used across all CHI ecosystems.

### Profile Information

The following details are collected when you create your account:

- **Profile Picture** — Shown on CHI Backstage, CHI PWA, and the CHI App
- **Full Name** — Used on

Question 5

Understanding the CHI Ecosystem

Accepted Answer

## The CHI Ecosystem

CHI is an integrated platform for live events, bringing together ticketing, payments, and customer engagement in one ecosystem.

### The Four Apps

**CHI Backstage** is the organizer dashboard where you create events, manage tickets, configure vendors, run promotions, and track

Question 6

Creating a New Event

Accepted Answer

## Create a New Event

Events are the foundation of everything in CHI. Here's how to create one in CHI Backstage.

### Steps

1. Log in to **CHI Backstage**.
2. Click **Events** in the sidebar, then **Create Event**.
3. Fill in the basic details:
   - **Event Name** — The title displayed to attendee

Question 7

Configuring Event Details

Accepted Answer

## Event Configuration

After creating your event, fine-tune the details to match your needs.

### Basic Settings

- **Event Name & Description** — Can be edited anytime before publishing
- **Date & Time** — Set start and end times, including timezone
- **Location** — Enter a venue name and address

Question 8

Managing Event Schedule & Dates

Accepted Answer

## Event Schedule Management

For multi-day events, you can create a detailed schedule.

### Setting Event Dates

1. Go to your event in **CHI Backstage**.
2. Open the **Schedule** tab.
3. Set the overall **start date** and **end date**.
4. For multi-day events, you can assign each ticket differentl

Question 9

Publishing Your Event

Accepted Answer

## Publishing Your Event

Publishing makes your event visible on CHI Tickets and available for purchase.

### Before You Publish

Make sure you've completed:

- Event name, description, and dates
- At least one ticket type with pricing
- Cover image uploaded
- Payment settings configured (for receiv

Question 10

Viewing Event Analytics

Accepted Answer

## Event Analytics

CHI Backstage provides real-time analytics to help you understand your event's performance.

### Dashboard Metrics

- **Tickets Sold** — Total tickets sold vs. capacity
- **Revenue** — Gross and net revenue from ticket sales
- **Check-ins** — Number of attendees who have entered

Creating Your Account

Logging In to Your Account

Navigating the Dashboard

Setting Up Your Profile

Understanding the CHI Ecosystem

Creating a New Event

Configuring Event Details

Managing Event Schedule & Dates

Publishing Your Event

Viewing Event Analytics

Closing or Archiving an Event

Setting Up Ticket Types

Configuring Ticket Pricing & Fees

Managing Ticket Availability & Limits

Browsing & Finding Events

Purchasing Tickets Step by Step

Using Coupons & Discount Codes

Understanding Your Ticket QR Code

Accepted Payment Methods

Understanding Service Fees & VAT

Adding a Payment Card

Making a Payment via QR Code

Viewing Transaction History

Understanding Transaction Details

Requesting a Refund

Transferring a Ticket

Selling a Ticket on the Marketplace

What Are CHI Wearables?

Pairing a Wearable Device

Managing Your Wearables

Paying with Your Wearable

VIP Table Management Overview

Charging to a VIP Table

Managing VIP Credits

Inviting Guests to VIP

Customer Profiles Overview

Viewing Customer Insights

Customer Engagement Tools

Exporting Customer Data

Onboarding Vendors

Managing Vendor Catalogs

Revenue Sharing & Analytics

Multi-Vendor POS Setup

Creating Coupon Rules

Managing Add-ons

Redeeming Coupons at POS

Setting Up Kickback for a Ticket

Sharing Referral Links

Tracking Referral Earnings

POS Interface Overview

Processing Orders at POS

POS Product Categories & Management

Changing Your Passcode

Two-Factor Authentication (2FA)

Data Privacy & GDPR

Login & Verification Issues

Payment Failures

Ticket Not Showing Up

Downloading & Installing the CHI App

CHI App Home Screen Overview

Switching Languages in the CHI App

Enabling Push Notifications

Updating the CHI App

Discovering Events Near You

Viewing Event Details & Schedule

Sharing Events with Friends

Viewing Your Tickets in the App & PWA

Presenting Your QR Code at Entry

Transferring Tickets via the App & PWA

Buying Tickets in the App & PWA

Saving Tickets for Offline Access (App & PWA)

Setting Up Your Digital Wallet (App & PWA)

Adding & Managing Payment Cards

Scanning QR Codes to Pay

Viewing Your Transaction History (App & PWA)

Understanding Your Token Balance

Topping Up Event Tokens

Setting Your Default Payment Method

Pairing a Wearable via the App & PWA

Managing Your Paired Wearables