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Creating Your Account

getting-startedaccount
Getting Started

Logging In to Your Account

getting-startedlogin
Getting Started

Navigating the Dashboard

getting-startednavigation
Getting Started

Setting Up Your Profile

getting-startedprofile
Getting Started

Understanding the CHI Ecosystem

getting-startedoverview
Getting Started

Creating a New Event

eventsorganizer
Events

'Configuring Event Details'

eventsconfiguration
'Events'

'Managing Event Schedule & Dates'

eventsschedule
'Events'

Publishing Your Event

eventspublishing
Events

'Viewing Event Analytics'

eventsanalyticsreporting
'Events'

'Closing an Event'

eventsmanagement
'Events'

Setting Up Ticket Types

ticketsconfigurationorganizer
Tickets

'Configuring Ticket Pricing & Fees'

ticketspricingfees
'Tickets'

Managing Ticket Availability & Limits

ticketsinventoryorganizer
Tickets

'Browsing & Finding Events'

ticketsdiscoveryconsumer
'Tickets'

Purchasing Tickets Step by Step

ticketspurchaseconsumer
Tickets

Using Coupons & Discount Codes

ticketscouponsconsumer
Tickets

Understanding Your Ticket QR Code

ticketscheck-inconsumer
Tickets

Accepted Payment Methods

paymentsmethods
Payments

Understanding Service Fees & VAT

paymentsfeespricing
Payments

'Adding a Payment Card'

paymentssetupconsumer
'Payments'

Making a Payment via QR Code

paymentsqr-codeon-site
Payments

Viewing Transaction History

paymentshistoryconsumer
Payments

Understanding Transaction Details

paymentsdetails
Payments

Requesting a Refund

refundsconsumer
Refunds & Transfers

'Transferring a Ticket'

ticketstransferconsumer
'Refunds & Transfers'

'Selling a Ticket on the Marketplace'

ticketsmarketplaceresale
'Refunds & Transfers'

What Are CHI Wearables?

wearablesoverview
Wearables

Pairing a Wearable Device

wearablessetup
Wearables

'Managing Your Wearables'

wearablesmanagement
'Wearables'

Paying with Your Wearable

wearablespaymentson-site
Wearables

VIP Table Management Overview

viptablesorganizer
VIP & Tables

Charging to a VIP Table

vippaymentson-site
VIP & Tables

Managing VIP Credits

vipcreditsorganizer
VIP & Tables

Inviting Guests to VIP

vipguestsorganizer
VIP & Tables

'Customer Profiles Overview'

crmcustomersorganizer
'CRM & Customers'

Viewing Customer Insights

crmanalyticsorganizer
CRM & Customers

Customer Engagement Tools

crmengagementmarketing
CRM & Customers

Exporting Customer Data

crmexportdata
CRM & Customers

Onboarding Vendors

vendorssetuporganizer
Vendors & Stakeholders

Managing Vendor Catalogs

vendorsproductscatalog
Vendors & Stakeholders

Revenue Sharing & Analytics

vendorsrevenueanalytics
Vendors & Stakeholders

'Multi-Vendor POS Setup'

vendorspossetup
'Vendors & Stakeholders'

Creating Coupon Rules

couponspromotionsorganizer
Coupons & Promotions

'Managing Add-ons'

add-onspromotionson-site
'Coupons & Promotions'

Redeeming Coupons at POS

couponsposon-site
Coupons & Promotions

Setting Up Kickback for a Ticket

kickbackreferralsorganizer
Kickback & Referrals

Sharing Referral Links

kickbackreferralsambassador
Kickback & Referrals

Tracking Referral Earnings

kickbackearningsambassador
Kickback & Referrals

'POS Interface Overview'

posoverviewon-site
'POS System'

Processing Orders at POS

posorderson-site
POS System

POS Product Categories & Management

posproductsconfiguration
POS System

'Changing Your Passcode'

accountsecuritypasscode
'Account & Security'

Two-Factor Authentication (2FA)

accountsecurity2fa
Account & Security

Data Privacy & GDPR

privacygdprdata
Account & Security

Login & Verification Issues

troubleshootingloginverification
Troubleshooting

'Payment Failures'

troubleshootingpaymentserrors
'Troubleshooting'

Ticket Not Showing Up

troubleshootingticketsmissing
Troubleshooting

Downloading & Installing the CHI App

installdownloadapp-store
Getting Started

'CHI App Home Screen Overview'

navigationhomedashboard
'Getting Started'

Switching Languages in the CHI App

languagesettingslocalization
Getting Started

Enabling Push Notifications

notificationsalertssettings
Getting Started

Updating the CHI App

updateversionapp-store
Getting Started

Discovering Events Near You

discoversearchbrowse
Events

Viewing Event Details & Schedule

event-detailsschedulelineup
Events

Sharing Events with Friends

sharesocialinvite
Events

Viewing Your Tickets in the App & PWA

my-ticketsoverview
Tickets

Presenting Your QR Code at Entry

qr-codecheck-inentry
Tickets

Transferring Tickets via the App & PWA

transfersendshare
Tickets

Buying Tickets in the App & PWA

purchasecheckoutbuy
Tickets

Saving Tickets for Offline Access (App & PWA)

offlinesaveno-internet
Tickets

Setting Up Your Digital Wallet (App & PWA)

walletsetuppayment-method
Payments

Adding & Managing Payment Cards

cardspayment-methodmanage
Payments

Scanning QR Codes to Pay

qr-payscanpayment
Payments

'Viewing Your Transaction History (App & PWA)'

transactionshistoryreceipts
'Payments'

Understanding Your Token Balance

tokensbalanceevent-currency
Payments

Topping Up Event Tokens

top-uptokensadd-funds
Payments

'Setting Your Payment Provider'

payment-providerpreferences
'Payments'

Pairing a Wearable via the App & PWA

pairnfcbracelet
Wearables

Managing Your Paired Wearables

manageactivateunpair
Wearables

Paying with Your Wearable from the App & PWA

paywearablecontactless
Wearables

'Applying Coupons in CHI App & PWA'

coupondiscountpromo
'Coupons & Promotions'

'Sharing Referral Links from the App & PWA'

referralshareearn
'Kickback & Referrals'

'Tracking Your Referral Earnings in the App & PWA'

earningscommissiontrack
'Kickback & Referrals'

Biometric Login & App Security

biometricface-idfingerprint
Account & Security

Managing Your Profile in the App & PWA

profileavataredit
Account & Security

Offline Mode & Connectivity Issues

offlineconnectivitynetwork
Troubleshooting

App Crashes & Performance Issues

crashperformanceslow
Troubleshooting

Choosing the Right Ticket Type

ticketsticket typespricing
Tickets

The Checkout Process Explained

ticketscheckoutpurchase
Tickets

Selecting Add-Ons During Checkout

ticketsadd-onscheckout
Tickets

Understanding Your Order Summary

paymentsorder summaryfees
Payments

'Paying with Card'

paymentscredit cardsecurity
'Payments'

'Free Ticket Events'

ticketsfree eventsreservation
'Tickets'

Receiving Your Tickets After Purchase

ticketsconfirmationemail
Tickets

Changing the Language on CHI Tickets

getting startedlanguagelocalization
Getting Started

Supported Currencies

paymentscurrencypricing
Payments

Event Pages and What They Show

ticketseventsbrowsing
Tickets

Browsing Upcoming and Ongoing Events

ticketseventsbrowsing
Tickets

Maximum Tickets Per Order

ticketslimitsquantity
Tickets

Ticket Availability and Sale Periods

ticketsavailabilitypricing
Tickets

Answering Event Questions During Checkout

ticketscheckoutquestions
Tickets

Entering Your Contact Information

ticketscheckoutcontact
Tickets

Troubleshooting Checkout Errors

troubleshootingcheckouterrors
Troubleshooting

Secure Payments on CHI

paymentssecuritypci
Payments

Downloading the CHI App After Purchase

getting-starteddownloadapp
Getting Started

Included Coupons and Promotions with Tickets

couponspromotionstickets
Coupons & Promotions

Accessibility on CHI Tickets

accessibilitya11ygetting-started
Getting Started

Supported Payment Gateway Integrations

paymentsintegrationsgateways
Payments

Minimum System Requirements

requirementscompatibilitybrowsers
Troubleshooting

'Accepting Payments with Tap to Pay'

postap to paypayments
'POS System'

Viewing Your Invoices

paymentsinvoicesreceipts
Payments

Managing Trusted Devices

securityaccountdevices
Account & Security

Using the Festival Guide: Map and Schedule

festivalsconsumerschedule
Events

Making an Emergency Payment

paymentstroubleshootingoffline
Payments

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