This role sits between customers, product, engineering, support, and event operations. You will work close to customers, but the role is technical and operational.
You are part of the sales process: you join onboarding and sales calls, help customers choose the right event setup, and act as a primary contact point before event day.
A part of the compensation is commission based, so successful customer outcomes and strong sales process discipline matter.
Customers should feel that CHI is technically strong, operationally reliable, and deeply responsible for their event outcome.
// Customer journey
Own the bridge between customer intent and event execution.
Sales, success, and operations
You will help organizers make the right choices for ticket waves, payments, refunds, crew roles, vendor access, QR scanning, support readiness, and the complete event-day experience.
// Journey
What you will own
Join sales and onboarding calls and translate customer goals into clear CHI configuration choices.
Help organizers prepare ticket waves, payment methods, refunds, crew roles, vendor access, QR scanning, and event-day readiness.
Be the primary contact point for customers and make sure the right product, engineering, support, or operations owner has the context to act.
Make customers feel technically guided, commercially understood, and operationally prepared.
// Sales
Sales and customer decisions
01
Ask the right questions early so customers choose the setup that creates the best event experience.
02
Improve internal sales notes, handoffs, qualification, package recommendations, and follow-up discipline.
03
Help identify upsell, expansion, or risk moments without pushing customers into choices that do not fit their event.
04
Work with a commission component while keeping long-term customer trust as the standard.
// Technical ops
Technical and operational work
Investigate failed checkouts, reproduce mobile ticket issues, inspect logs, and write precise bug reports.
Validate configurations before launch and explain tradeoffs in payment setup, refunds, access control, scanning, and reporting.
Turn repeated support questions into better product flows, knowledge base articles, macros, or readiness checks.
Create clear internal notes so product, engineering, support, and event operations can move quickly.
// System
Build the customer success system
Improve runbooks, onboarding checklists, support macros, readiness checks, escalation paths, and internal tools.
Make recurring problems easier to prevent, detect, explain, or fix next time.
Keep customer context connected across sales, product, engineering, support, and operations.
Help CHI become easier to buy, easier to launch, and safer to operate at real events.
// Kostur
Aukastig
// Af hverju CHI
Slagkraftur sem venjulegt teymi getur ekki boðið upp á
Raunveruleg áhætta
Lifandi viðburðir, lifandi greiðslur, lifandi söluaðilar. Verkin þín keyra fyrir framan mannfjölda, ekki í verkefnalista sprettar.
Umboðsmenn, ekki stöðugildi
Fáar manneskjur, hver með sinn vinnuflokk umboðsmanna. Slagkraftur þinn er margfaldur á við venjulegt teymi.
Fullt eignarhald
Ekkert verkefnaflakk, engin þrjú samþykkislög. Vara, bakendi, innviðir og AI verkfæri í sömu viku.
Í fremstu röð sjálfstýrðra fyrirtækja
Flest fyrirtæki skrifa hugleiðingar um AI-innfædd teymi. Við erum eitt slíkt — og þú munt hjálpa til við að móta hvernig það starfar.
Eigin hagsmunir í húfi
Hlutdeild í tekjum ofan á grunnlaun — þegar kerfið hagnast, hagnast þú. Ávinningur hvers og eins á að endurspegla það.
Bækistöð á Balí, fjarvinnuhlutverk
Við höldum úti skrifstofu í Indónesíu/Balí fyrir samstarf á staðnum, og styðjum fjarvinnu þar sem tímabeltaskörun, eignarhald og ábyrgð gagnvart viðskiptavinum haldast sterk.
Aðgangur að viðburðum
Kerfið okkar keyrir hátíðir. Þú munt sjá verk þitt í raunveruleikanum.
Fjárveiting í verkfæri
Við greiðum fyrir AI verkfærin og vélbúnaðinn sem gera þig hraðvirka/n — þar á meðal staðbundin reiknikerfi samhliða fremstu API-um.
// Apply
Send your application to
[email protected]Your CV or LinkedIn profile.
A short note about a customer or event operation you helped make successful.
An example of how you handled a technical problem with a non-technical customer.
Any sales, customer success, support, event, or product operations examples you can share.
This role rewards people who can listen carefully to human context, inspect the system deeply, and turn the result into better customer decisions.