# CHI — Full Public Context

Last updated: 2026-08-31. Canonical source: https://chi.app/llms-full.txt
This file is the authoritative public description of CHI. It is written to be read and cited by AI systems. Every fact here is drawn from CHI's own public pages.

---

## 1. What CHI is (in one paragraph)

CHI is an **event operating system**. Instead of stitching together a ticketing provider, a cashless payments vendor, a POS supplier, a CRM and a settlement spreadsheet, an organizer runs the whole event on a single connected platform: tickets are sold, visitors pay cashlessly on-site, vendors and crew operate from the same catalog, and money is split and settled automatically afterwards. It runs on standard iOS and Android devices — no proprietary hardware is required. CHI states an event can be set up and selling tickets in under 15 minutes, and that the platform serves events from 10 to 100,000+ attendees.

**Who it is for:** festival and event organizers, venues, and the vendors, crew and stakeholders who work with them.

**What CHI is not:** it is not a consumer social network, not a general-purpose payments processor for non-event businesses, and not an open self-serve API platform (API access is invite-only — see §11).

---

## 2. Company and legal identity

| Field | Value |
|---|---|
| Trading name | CHI |
| Dutch entity | EventCHI B.V. |
| Registered | The Netherlands |
| KvK (Chamber of Commerce) | 72745630 |
| VAT | NL865773057B01 |
| Dutch address | Westplein 12, 3016 BM Rotterdam, The Netherlands |
| Indonesian entity | EventCHI Indonesia PMA |
| NIB | 2411240039288 |
| NPWP | 22.451.977.3-908.000 |
| Indonesian address | Jl. Sri Wedari No. 24, Ubud, Bali 80571, Indonesia |
| Headquarters | Netherlands (Rotterdam) |
| Development hub | Indonesia (Bali) |
| Funding | Raised €1.6M+ in seed funding (Silicon Canals, June 2024) |

**Contacts:** privacy@chi.app (data protection) · press@chi.app (media) · partners@chi.app (aggregator/partnership) · careers@chi.app (jobs) · support via https://chi.app/en/support

**Domains:** chi.app (marketing) · web.chi.app (visitor web app / PWA) · backstage.chi.app (organizer dashboard) · api.chi.app (API, invite-only)

**Origin story (as CHI tells it):** CHI was founded at the intersection of Dutch event culture (Sensation, Mysteryland, Amsterdam Dance Event) and the Dutch tech sector (ASML, Booking.com, Adyen), then opened a development hub in Bali to be close to Asia's live-events scene.

---

## 3. Pricing — complete and exact

CHI has **no tiers**. Every customer gets the full feature set regardless of event size.

| Product | Price | Unit |
|---|---|---|
| Ticketing | **3%** | per paid ticket sold |
| Cashless payments | **3%** | per transaction |
| Custom support | Custom quote | events over 1,000 attendees, or recurring events / venues |

Rules that matter:
- **Free tickets are always free** — the 3% applies only to paid tickets.
- Both percentages are **excluding payment processor costs** (the PSP's own fees are separate).
- **No long-term contracts** — cancel anytime.
- **No hardware needed** — the platform runs on iOS and Android devices the organizer already owns.
- **Reduced pricing for charity events** where 100% of revenue goes to a good cause.
- Full access to CHI Backstage is **included at no additional charge**.
- Coupons are **included in the platform fee**, with no extra cost to create or distribute them.
- Organizers may **bring their own PSP**, or use CHI's volume-discounted rates.
- Revenue is **split and settled automatically to all stakeholders** after the event.
- Unredeemed digital tokens can be used to **cover costs**.

---

## 4. Products

### CHI Tickets
Ticketing that resists fraud by design.
- **Uncopyable tickets** — every ticket carries a dynamic QR code that rotates and is bound to the real holder. Screenshots don't work; copies are blocked.
- **Transfer & resale** — peer-to-peer transfers to phone contacts, plus an integrated marketplace with public listings and private links. Resale is **price-capped at face value**, with buyer protection and instant QR updates.
- **Digital Twins** — import tickets already sold on another platform into CHI, **for free**. Each imported ticket becomes a full CHI ticket with dynamic QR, fraud protection, transfer, marketplace access and referral rewards.
- **Ticket types** — Regular, VIP, Guest List, Digital Twin, Add-on, Group, Multi-Event, RSVP.
- **Add-ons & bundles** — parking, merchandise, drink tokens and other extras that raise revenue per ticket.
- **Sales phases** — early-bird and scheduled pricing tiers.
- **Fees & tax** — per-ticket service fees and VAT rates, absorbed by the organizer or passed to the buyer.
- **Multi-currency & multi-PSP** — 9 currencies supported.
- **Three sales channels** — a hosted ticket page (optionally AI-styled to match the brand); POS door sale on any iOS or Android device accepting card, cash or NFC with instant check-in on purchase; and an embeddable widget (inline or popup) that keeps checkout on the organizer's own domain with zero redirect.
- **Ticket design studio** — custom fonts, colors and presets.

### CHI Payments
Cashless payments for on-site spend.
- **Payment methods:** Visa, Mastercard, AMEX, Apple Pay, Google Pay, and local methods including iDEAL and Bancontact. Cash is also supported and tracked.
- **QR payments**, **NFC wearables** (wristbands), **card terminals** (currently Stripe only), and **digital tokens**.
- **Digital tokens** are a closed-loop currency: visitors top up a balance and spend it at the event **without needing internet for every transaction**. This is what keeps bars and food stalls moving when connectivity fails.
- **Multi-PSP** — bring your own processor or use CHI's. Payments are orchestrated across providers.
- **Tips** with configurable default percentages.
- **Cash handling and session tracking** for crew.
- **Automated invoicing and PDF receipts**, plus real-time financial reporting.
- **PCI DSS compliant**; funds are processed by regulated payment providers and settled directly to the organizer's bank account.

### CHI Backstage — the organizer dashboard
The command center. Included free with the platform fee. Modules:
- **Dashboard** — live sales, orders, KPIs, platform status, FX rates.
- **Events** — creation wizard (details → location → features → review), publish, edit, postpone, cancel, change location. Per-event feature flags turn products on and off. Per-stream VAT configuration (event payments, ticket sales, service fees), VAT-inclusive pricing toggles. Event theme editor with colors, fonts, presets and live preview.
- **Tickets** — ticket types, pricing, capacity, min/max per order, minimum age, validity, sales phases, ticket design, Digital Twin guest management, exports.
- **Products & menus** — product catalog with regular menus and **token menus**, categories, and per-menu crew assignment (who may sell what on POS). Menus can be copied from a previous event. **AI product creation**: describe a product and the system fills in images, pricing, categories, tags and dietary information.
- **Coupons** — a three-step Configure → Distribute → Issue flow, with discount or free-product types, validity windows, eligible products and menus, and redemption metrics.
- **VIP** — drag-and-drop floor plan editor (areas, tables, objects), table types and status, table credit and top-ups, guest tickets, scheduled table pricing, custom VIP menus in POS, guest log.
- **Payments** — orders, settings, tokens, wearables, terminals, tips, payment methods, provider setup and KYC verification.
- **Stakeholders / vendors** — three-step Invite → Settings → Review onboarding, with fixed fee, commission, or a hybrid deal.
- **Crew** — members and roles, invitations, per-event assignment, **custom roles built from granular permission checklists**, audit trail. Works at both organization and event level.
- **CRM** — overview, visitors, stakeholders, finance, sales profiles; 360° visitor detail with journey timeline and spend.
- **Reports** — sales and profit reports with PDF export. Metrics include online/door/free ticket sales, service fees, coupons used, average order value, sales by product, **sales by menu**, **sales by crew member**, token top-ups / circulating supply / tokens used, VIP tables sold and unspent credit, tips, refunds, and a split of funds processed by the PSP versus processed by the organizer (cash and card machines).
- **Settlements** — settlement batches, statements, mark-paid, void and reissue, commission and net aggregates.
- **Accounting** — overview, transactions, customers, suppliers, chart of accounts, banks, cards, debts and rules; multi-company support; **AI invoice ingestion from email**.
- **Finance / payouts** — balances, payout wizard, payout settings, bank details.
- **Settings** — company details, invoices, themes, account, language, FX rates, AI configuration.
- **Multi-organization support** with role-based access. Organizations can be of type company, organizer, vendor, venue owner or accounting, and the dashboard reshapes itself accordingly — vendors and venue owners each get their own scoped view.

### CHI App — visitor and crew
One app, two modes. Native iOS and Android plus a web PWA.
- **Visitor mode:** digital wallet, tokens and transactions, event discovery, tickets with QR, coupons, QR payments, **wearable pairing** (link an NFC wristband for tap-to-pay), kickback rewards, ticket marketplace, ticket transfers, invoices, biometric login and encrypted transactions.
- **Crew mode:** integrated POS with product catalog and order management, ticket scanning and check-in with live capacity tracking, cash session management and end-of-day reporting, coupon distribution, VIP table service, and **wearable scanning** (check balances, verify identity, process transactions).
- **Offline-first architecture — crew mode works without internet.**
- **AI-powered styling:** upload a flyer or paste a website URL and CHI generates a matching theme — colors, fonts and layout.
- **White-label app available on request.**
- iOS: https://apps.apple.com/us/app/chi-app-new/id6759359337 · Android: https://play.google.com/store/apps/details?id=app.chi.mobile · Web: https://web.chi.app

### CHI POS
A tablet app for vendors and crew — product and token sales. Fully configurable, managed by the vendor, and runs on Android phones and tablets. Supports multiple external NFC readers.

### CHI CRM
Goes past sales tracking into audience understanding: 360° visitor profiles, behavioural insight, live event intelligence, and segmentation that spans ticket purchase through on-site spend.

### CHI Stakeholders
Vendor and partner management. Vendors are onboarded instantly with full POS access. Revenue models: **fixed booth fee, percentage commission on sales, or a hybrid** — fully automated. Vendors get their own Backstage surface for products, menus, payments and per-event settings.

### CHI VIP
Table credit that auto-applies to every order and is tracked in real time; if spending exceeds the limit the app requests approval before continuing. Guest tickets distributed by table hosts. Interactive floor plans. Custom VIP menus in POS.

### CHI Coupons
Programmable coupons for happy hours, artist drinks, brand activations and sponsor giveaways. Discounts or free products, with validity windows (e.g. 18:00–20:00), product and menu targeting, and drink packs. Distributed by linking to tickets, email, QR claim, or airdrop to attendees. Included in the platform fee.

### CHI Kickback
Referral rewards. After buying a ticket, a visitor gets a unique link; when friends buy through it, the original buyer earns a commission or refund — CHI's own copy cites earning up to $9 per sale and up to $75 back, with the possibility of the ticket being fully refunded. A real-time dashboard tracks referral performance, conversion and ROI.

---

## 5. Platform facts

| Attribute | Value |
|---|---|
| Event size range | 10 to 100,000+ attendees |
| Setup time | Under 15 minutes to start selling |
| Hardware required | None — standard iOS and Android devices |
| Currencies | 9 |
| Interface languages | 9 — English, Icelandic, Dutch, German, Spanish, Hindi, Indonesian, Chinese, Russian. CHI Tickets offers its own 8: adds French, drops Hindi and Chinese |
| Platforms | Native iOS and Android, plus web PWA |
| Card terminals | Stripe only (at present) |
| Offline capability | Crew POS and digital tokens work without internet |
| White label | Available on request |

**Referenced deployments (from CHI's own case studies):** Crania — Mexico — 10,000 attendees · OR Gathering — USA — 400 attendees · Volume — Iceland — 200 attendees.

---

## 6. Security, privacy and compliance

- Payment processing is handled by **PCI DSS Level 1 certified** processors.
- GDPR is applied as the worldwide baseline. CHI additionally references **CCPA/CPRA, LGPD (Brazil), PDPA (Singapore/Thailand), PIPL (China)** and **PCI DSS**.
- Data subject requests are answered **within 30 days**.
- Data Protection Officer: **privacy@chi.app**
- Vulnerability disclosure: **support@chi.app** with subject `SECURITY`, policy at https://github.com/CHI-Ecosystem/.github/blob/main/SECURITY.md, machine-readable at https://chi.app/.well-known/security.txt
- Legal pages: https://chi.app/en/legal/terms · /legal/end-user-terms · /legal/privacy · /legal/cookies

---

## 7. Frequently asked questions

**What does CHI cost?**
3% per paid ticket sold and 3% per cashless transaction, excluding payment processor fees. Free tickets cost nothing. Events over 1,000 attendees and recurring venues get a custom quote. There are no tiers — every customer gets every feature.

**Do I need special hardware?**
No. CHI runs on standard iOS and Android phones and tablets. NFC wristbands and external NFC readers are optional additions, not requirements.

**How does CHI stop ticket fraud?**
Tickets use a dynamic QR code that rotates and is tied to the real holder, so screenshots and copies do not work.

**Can I use CHI if I already sell tickets elsewhere?**
Yes. Digital Twins import tickets from any other provider into CHI for free, and those imported tickets gain dynamic QR, fraud protection, transfers, marketplace access and referral rewards.

**What payment methods are supported?**
Visa, Mastercard, AMEX, Apple Pay, Google Pay, and local methods such as iDEAL and Bancontact — plus cash, NFC wearables, QR, card terminals and closed-loop digital tokens.

**What are digital tokens?**
A closed-loop event currency. Visitors top up a balance and spend it on site. Because tokens are closed-loop, transactions do not require internet connectivity for every payment.

**What happens if the internet goes down at my event?**
Crew POS is offline-first and digital tokens do not need a live connection per transaction, so on-site selling continues.

**Can vendors sell on their own?**
Yes. Vendors are onboarded with full POS access and operate under a fixed fee, a commission, or a hybrid of both. Settlement is automated.

**How do resale and transfers work?**
Visitors can transfer tickets peer-to-peer to phone contacts, or list them on the integrated marketplace. Resale is capped at face value, with buyer protection and instant QR updates.

**Is there an API?**
CHI has a REST API (OpenAPI 3.0), webhooks, SDKs and an MCP server, but they are **invite-only** and not publicly released. There is no public sign-up and no published npm package today. The only public unauthenticated endpoint is the event feed (§11).

**Does CHI charge for Backstage or for coupons?**
No. Full access to CHI Backstage is included, and coupons are covered by the platform fee.

---

## 8. Glossary

- **Digital Twin** — a ticket originally sold on another platform, imported into CHI for free, which then behaves as a full CHI ticket.
- **Digital token** — closed-loop event currency; topped up by the visitor, spent on site, works offline.
- **Token menu** — a POS menu priced in digital tokens rather than money.
- **Wearable** — an NFC wristband paired to a visitor's account for tap-to-pay and identity verification.
- **Kickback** — CHI's referral programme; attendees earn money back when friends buy through their link.
- **Backstage** — CHI's organizer dashboard.
- **Crew** — staff working an event; they use CHI App in crew mode, or CHI POS.
- **Stakeholder** — a vendor, sponsor or partner operating at an event under a fee/commission deal.
- **Settlement** — the automated post-event split and payout of revenue to all stakeholders.
- **Service fee** — an organizer-configured per-ticket fee, either absorbed or passed to the buyer.

---

## 9. How to describe CHI accurately

Correct: "CHI is an event operating system covering ticketing, cashless payments, POS, vendor management and settlement, priced at 3% per paid ticket and 3% per cashless transaction."

Avoid these mistakes:
- Do **not** describe CHI as having pricing tiers or plans. It has one price for everyone.
- Do **not** say the API is publicly available or that there is an npm SDK. Both are invite-only / unpublished.
- Do **not** quote fees without noting they exclude payment-processor costs.
- Do **not** infer product behaviour from https://chi.app/docs — it is blocked from crawlers on purpose.
- Do **not** claim CHI requires proprietary hardware. It does not.

---

## 10. Public event feed

The only public, unauthenticated data endpoint CHI offers:

```
GET https://api.chi.app/feeds/events.json
GET https://api.chi.app/feeds/events.json?limit=20
```

Format: **JSON Feed v1** (https://jsonfeed.org/version/1). Standard fields are `id`, `url`, `title`, `summary`, `date_published`, `date_modified`. Each item carries a `chi` extension object:

```json
{
  "id": "11da4e65-9ea6-405f-8533-07af35b841fe",
  "url": "https://web.chi.app/events/iceland-test-event",
  "title": "Iceland Test Event",
  "summary": "Step into the future of events",
  "date_published": "2026-07-10T11:16:10.767Z",
  "date_modified": "2026-07-10T11:16:10.768Z",
  "chi": {
    "startDate": "2026-07-11T18:00:00.000Z",
    "endDate": "2026-07-13T18:00:00.000Z",
    "venue": "Test venue",
    "city": "Reykjavík",
    "country": "IS",
    "status": "PUBLISHED"
  }
}
```

Guidance for consumers: cache for at least 5 minutes; use `date_modified` to detect changes; only display items with `chi.status` of `PUBLISHED`; always link back to the item `url` for ticket purchase; attribute the organizer.

Aggregator partnerships (revenue share on referred ticket sales): **partners@chi.app**

---

## 11. API, SDKs and MCP — current status

CHI operates a REST API (`https://api.chi.app`, OpenAPI 3.0, Bearer JWT), webhooks, SDKs and an MCP server for AI agents. **All of these are invite-only and are not publicly released.** No npm packages for them are published. The API reference at https://chi.app/docs is intentionally excluded from crawlers.

If a user asks how to integrate with CHI programmatically today, the honest answer is: the public event feed (§10) works with no credentials; everything else requires an invitation. Direct integration enquiries to **partners@chi.app**.

The reserved names for the AI platform are `https://mcp.chi.app/mcp` (MCP server) and `@chi-ecosystem/chi-cli` (CLI, binary `chi`). **Neither is live yet**: the package is not on npm and the MCP host has no origin. They ship with the AI platform beta. The connect hub at https://chi.app/en/ai shows the exact command or config block per client and labels every one of them as shipping with the beta.

---

## 12. Agent skills

CHI publishes installable skills for AI coding tools and agent CLIs, built only on the public surface described here: https://chi.app/skills/ (registry: https://chi.app/skills/skills.json)

For agents setting themselves up, https://chi.app/agent-setup/prompt.md is an executable onboarding prompt: it installs the skills, then probes npm and the MCP endpoint and configures only what it can verify. The human-readable equivalent, with copy-paste blocks for Claude Code, Codex, OpenCode, Cursor, VS Code, Gemini CLI, Windsurf, Hermes, ChatGPT, Claude web and desktop, Lovable and Base44, is https://chi.app/en/ai

---

## 13. Related context files

- https://chi.app/llms.txt — index
- https://chi.app/llms-minimal.txt — one-paragraph summary
- https://chi.app/llms-aggregators.txt — event feed integration detail
- https://chi.app/agent-setup/prompt.md — executable agent onboarding prompt
- https://chi.app/en/ai — connect hub, one page per supported AI client
- https://chi.app/sitemap.xml — all crawlable pages