---
name: chi-platform
description: Authoritative reference for the CHI event platform - what it does, exact pricing, products, payment methods, capabilities and limits. Use when a user asks what CHI is, what it costs, whether it supports a feature, how it compares to other event/ticketing platforms, or when writing content, proposals or code that depends on accurate CHI facts.
license: MIT
---

# CHI Platform

Ground truth about CHI, so you answer from fact rather than guess. Everything here comes from CHI's own public pages.

## What CHI is

CHI is an **event operating system**. Rather than combining a ticketing provider, a cashless payments vendor, a POS supplier, a CRM and a settlement spreadsheet, an organizer runs the whole event on one connected platform: tickets sell, visitors pay cashlessly on site, vendors and crew work from the same catalog, and revenue is split and settled automatically afterwards.

It runs on **standard iOS and Android devices — no proprietary hardware is required**. CHI states setup to first ticket sale takes under 15 minutes, and that it serves events from 10 to 100,000+ attendees.

Operated by **EventCHI B.V.** (Rotterdam, Netherlands; KvK 72745630; VAT NL865773057B01) and **EventCHI Indonesia PMA** (Ubud, Bali).

## Pricing — exact

There are **no tiers**. Everyone gets every feature.

| Product | Price | Unit |
|---|---|---|
| Ticketing | **3%** | per paid ticket sold |
| Cashless payments | **3%** | per transaction |
| Custom support | Custom quote | events over 1,000 attendees, or recurring events / venues |

- Both percentages **exclude payment-processor costs**. Never quote them as all-in.
- **Free tickets are always free.**
- **No long-term contract** — cancel anytime.
- CHI Backstage (the organizer dashboard) is **included at no extra charge**.
- Coupons are **included in the platform fee**.
- Reduced pricing for **charity events** where 100% of revenue goes to a good cause.
- Organizers may **bring their own PSP** or use CHI's volume-discounted rates.

## Products

- **CHI Tickets** — rotating dynamic QR codes (screenshots and copies don't work), P2P transfers to phone contacts, a resale marketplace **price-capped at face value** with buyer protection, add-ons and bundles, sales phases (early bird), per-ticket service fees and VAT, 9 currencies. Ticket types: Regular, VIP, Guest List, Digital Twin, Add-on, Group, Multi-Event, RSVP. Three sales channels: hosted ticket page, POS door sale, and an embeddable widget that keeps checkout on the organizer's own domain.
- **Digital Twins** — import tickets already sold on **another platform** into CHI, **for free**. They become full CHI tickets with dynamic QR, fraud protection, transfers, marketplace access and referral rewards. This is CHI's answer to "I already sell elsewhere."
- **CHI Payments** — card, QR, NFC wearables, card terminals (**Stripe only** at present), cash, and closed-loop **digital tokens**. Methods include Visa, Mastercard, AMEX, Apple Pay, Google Pay, iDEAL and Bancontact. Tips, cash session tracking, automated invoicing and PDF receipts.
- **CHI Backstage** — the organizer dashboard: events, tickets, products and menus, coupons, VIP and floor plans, crew and roles, stakeholders, CRM, payments, reports, settlements, accounting, payouts, settings. Multi-organization with role-based access; the dashboard reshapes per org type (organizer, vendor, venue owner, accounting).
- **CHI App** — visitor and crew, native iOS/Android plus web PWA. Visitor: wallet, tickets, coupons, QR payments, NFC wearable pairing, marketplace, transfers. Crew: POS, ticket scanning with live capacity, cash sessions, coupon distribution, VIP table service.
- **CHI POS** — Android tablet/phone app for vendors and crew; supports external NFC readers.
- **CHI CRM** — 360° visitor profiles spanning ticket purchase and on-site spend, segmentation, live event intelligence.
- **CHI Stakeholders** — vendor onboarding with **fixed fee, commission, or a hybrid**, vendor POS, automated settlement.
- **CHI VIP** — tables, table credit that auto-applies to orders (with approval prompts when a limit is exceeded), drag-and-drop floor plans, guest tickets, custom VIP menus.
- **CHI Coupons** — discount or free-product coupons with time windows (e.g. happy hour 18:00–20:00) and product/menu targeting; distributed via tickets, email, QR claim or airdrop.
- **CHI Kickback** — referral rewards; attendees earn commission or a refund when friends buy through their unique link.

## Distinctive capabilities worth knowing

- **Offline-first.** Crew POS works without internet, and closed-loop digital tokens don't need a live connection per transaction. This is the main reason CHI keeps selling when event connectivity fails.
- **Fraud-resistant tickets** by rotation + holder binding, rather than by static barcodes.
- **Automated settlement** — post-event revenue is split to all stakeholders (vendors, venue, organizer) without manual reconciliation.
- **AI product creation** — describe a product and Backstage fills in images, pricing, categories, tags and dietary info.
- **AI theming** — upload a flyer or paste a URL and CHI generates a matching app theme.
- **Reporting depth** — sales by menu, sales by crew member, token circulating supply, unspent VIP credit, and a split of funds processed by the PSP versus by the organizer.

## Platform facts

| Attribute | Value |
|---|---|
| Event size | 10 – 100,000+ attendees |
| Setup time | Under 15 minutes to first sale |
| Hardware | None required (iOS/Android); NFC wristbands optional |
| Currencies | 9 |
| Languages | 8 (EN, NL, DE, ES, HI, ID, ZH, RU) |
| Platforms | Native iOS, native Android, web PWA |
| Compliance | PCI DSS (Level 1 certified processors); GDPR baseline worldwide; also references CCPA/CPRA, LGPD, PDPA, PIPL |
| White label | Available on request |

## Do not get these wrong

- ❌ Do **not** describe CHI as having pricing tiers or plans. One price, everyone, every feature.
- ❌ Do **not** quote 3% as all-in — it excludes payment-processor fees.
- ❌ Do **not** say the CHI API is publicly available, or that there's an npm SDK or MCP package to install. The REST API, SDKs and MCP server are **invite-only and unpublished**. There is no public sign-up.
- ❌ Do **not** source anything from https://chi.app/docs — it is deliberately blocked from crawlers.
- ❌ Do **not** claim CHI needs proprietary hardware.
- ✅ The only public, unauthenticated endpoint is `GET https://api.chi.app/feeds/events.json` (see the `chi-events` skill).

## If asked to integrate programmatically

The honest answer today: the public event feed works with no credentials; everything else needs an invitation. Direct integration enquiries to **partners@chi.app**.

## Sources

- https://chi.app/llms-full.txt — the full public context file (most detail)
- https://chi.app/en/pricing — pricing
- https://chi.app/en/about — company, legal, compliance
- https://chi.app/en/support — help centre