This role sits between customers, product, engineering, support, and event operations. You will work close to customers, but the role is technical and operational.
You are part of the sales process: you join onboarding and sales calls, help customers choose the right event setup, and act as a primary contact point before event day.
A part of the compensation is commission based, so successful customer outcomes and strong sales process discipline matter.
Customers should feel that CHI is technically strong, operationally reliable, and deeply responsible for their event outcome.
// Customer journey
Own the bridge between customer intent and event execution.
Sales, success, and operations
You will help organizers make the right choices for ticket waves, payments, refunds, crew roles, vendor access, QR scanning, support readiness, and the complete event-day experience.
// Journey
What you will own
Join sales and onboarding calls and translate customer goals into clear CHI configuration choices.
Help organizers prepare ticket waves, payment methods, refunds, crew roles, vendor access, QR scanning, and event-day readiness.
Be the primary contact point for customers and make sure the right product, engineering, support, or operations owner has the context to act.
Make customers feel technically guided, commercially understood, and operationally prepared.
// Sales
Sales and customer decisions
01
Ask the right questions early so customers choose the setup that creates the best event experience.
02
Improve internal sales notes, handoffs, qualification, package recommendations, and follow-up discipline.
03
Help identify upsell, expansion, or risk moments without pushing customers into choices that do not fit their event.
04
Work with a commission component while keeping long-term customer trust as the standard.
// Technical ops
Technical and operational work
Investigate failed checkouts, reproduce mobile ticket issues, inspect logs, and write precise bug reports.
Validate configurations before launch and explain tradeoffs in payment setup, refunds, access control, scanning, and reporting.
Turn repeated support questions into better product flows, knowledge base articles, macros, or readiness checks.
Create clear internal notes so product, engineering, support, and event operations can move quickly.
// System
Build the customer success system
Improve runbooks, onboarding checklists, support macros, readiness checks, escalation paths, and internal tools.
Make recurring problems easier to prevent, detect, explain, or fix next time.
Keep customer context connected across sales, product, engineering, support, and operations.
Help CHI become easier to buy, easier to launch, and safer to operate at real events.
// Nice to have
Bonus signal
// Why CHI
Leverage that a normal team can't offer
Real stakes
Live events, live payments, live vendors. Your work runs in front of crowds, not in a sprint backlog.
Agents, not seats
Few humans, each given a workforce of agents. Your leverage is a multiple of a normal team's.
Full ownership
No ticket-shuffling, no three layers of approval. Product, backend, infra, and AI tooling in the same week.
The autonomous-company frontier
Most companies write think-pieces about AI-native teams. We are one — and you'll help define how it operates.
Skin in the game
Revenue share on top of base — when the platform earns, you earn. Each person's upside should look like it.
Bali base, remote functions
We keep an Indonesia/Bali office base for live collaboration, and support remote work where timezone overlap, ownership, and customer responsibility stay strong.
Event access
Our platform runs festivals. You'll see your work in the field.
Tooling budget
We pay for the AI tools and hardware that make you fast — including local-inference rigs alongside frontier APIs.
// Apply
Send your application to
[email protected]Your CV or LinkedIn profile.
A short note about a customer or event operation you helped make successful.
An example of how you handled a technical problem with a non-technical customer.
Any sales, customer success, support, event, or product operations examples you can share.
This role rewards people who can listen carefully to human context, inspect the system deeply, and turn the result into better customer decisions.