Customer Engagement

Reach out to your customers with targeted communications and promotions.

Communication Channels

• Email — Send event announcements, exclusive offers, and follow-ups
• Push Notifications — Reach customers directly in the CHI PWA
• SMS — For time-sensitive messages (requires opt-in)

Segmentation

Create customer segments based on:

• Event attendance — People who attended specific events
• Spending level — High, medium, or low spenders
• Ticket type — VIP buyers vs. GA buyers
• Recency — Last event attended

Use Cases

Best Practices

• Always respect opt-in preferences and unsubscribe requests.
• Personalize messages with the customer's name and past events.
• Time your communications — don't send too many in a short period.