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Creating Your Account

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Getting Started

Logging In to Your Account

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Getting Started

Navigating the Dashboard

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Getting Started

Setting Up Your Profile

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Getting Started

Understanding the CHI Ecosystem

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Getting Started

Creating a New Event

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Events

Configuring Event Details

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Events

Managing Event Schedule & Dates

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Events

Publishing Your Event

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Events

Viewing Event Analytics

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Closing or Archiving an Event

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Setting Up Ticket Types

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Configuring Ticket Pricing & Fees

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Managing Ticket Availability & Limits

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Browsing & Finding Events

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Purchasing Tickets Step by Step

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Using Coupons & Discount Codes

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Understanding Your Ticket QR Code

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Accepted Payment Methods

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Understanding Service Fees & VAT

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Adding a Payment Card

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Making a Payment via QR Code

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Viewing Transaction History

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Understanding Transaction Details

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Requesting a Refund

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Refunds & Transfers

Transferring a Ticket

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Selling a Ticket on the Marketplace

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What Are CHI Wearables?

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Wearables

Pairing a Wearable Device

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Managing Your Wearables

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Paying with Your Wearable

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VIP Table Management Overview

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Charging to a VIP Table

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Managing VIP Credits

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Inviting Guests to VIP

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Customer Profiles Overview

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Customer Engagement Tools

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Exporting Customer Data

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Onboarding Vendors

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Vendors & Stakeholders

Managing Vendor Catalogs

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Revenue Sharing & Analytics

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Multi-Vendor POS Setup

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Creating Coupon Rules

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Coupons & Promotions

Managing Add-ons

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Redeeming Coupons at POS

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Setting Up Kickback for a Ticket

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Kickback & Referrals

Sharing Referral Links

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Tracking Referral Earnings

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POS Interface Overview

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Processing Orders at POS

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POS Product Categories & Management

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Changing Your Passcode

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Two-Factor Authentication (2FA)

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Data Privacy & GDPR

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Login & Verification Issues

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Troubleshooting

Payment Failures

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Troubleshooting

Ticket Not Showing Up

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Troubleshooting

Downloading & Installing the CHI App

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Getting Started

CHI App Home Screen Overview

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Switching Languages in the CHI App

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Enabling Push Notifications

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Updating the CHI App

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Discovering Events Near You

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Events

Viewing Event Details & Schedule

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Events

Sharing Events with Friends

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Events

Viewing Your Tickets in the App & PWA

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Presenting Your QR Code at Entry

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Transferring Tickets via the App & PWA

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Buying Tickets in the App & PWA

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Saving Tickets for Offline Access (App & PWA)

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Setting Up Your Digital Wallet (App & PWA)

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Payments

Adding & Managing Payment Cards

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Scanning QR Codes to Pay

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Viewing Your Transaction History (App & PWA)

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Payments

Understanding Your Token Balance

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Payments

Topping Up Event Tokens

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Payments

Setting Your Default Payment Method

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Payments

Pairing a Wearable via the App & PWA

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Wearables

Managing Your Paired Wearables

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Wearables

Paying with Your Wearable from the App & PWA

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Wearables

Applying Coupons in CHI App & PWA

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Sharing Referral Links from the App & PWA

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Tracking Your Referral Earnings in the App & PWA

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Biometric Login & App Security

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Account & Security

Managing Your Profile in the App & PWA

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Account & Security

Offline Mode & Connectivity Issues

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Troubleshooting

App Crashes & Performance Issues

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Troubleshooting

Choosing the Right Ticket Type

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Tickets

The Checkout Process Explained

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Tickets

Selecting Add-Ons During Checkout

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Understanding Your Order Summary

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Payments

Paying with Card

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Free Ticket Events

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Receiving Your Tickets After Purchase

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Changing the Language on CHI Tickets

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Getting Started

Supported Currencies

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Payments

Event Pages and What They Show

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Browsing Upcoming and Ongoing Events

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Maximum Tickets Per Order

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Ticket Availability and Sale Periods

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Answering Event Questions During Checkout

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Tickets

Entering Your Contact Information

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Troubleshooting Checkout Errors

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Troubleshooting

Secure Payments on CHI

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Payments

Downloading the CHI App After Purchase

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Getting Started

Included Coupons and Promotions with Tickets

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Coupons & Promotions

Accessibility on CHI Tickets

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Getting Started

Supported Payment Gateway Integrations

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Payments

Minimum System Requirements

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Troubleshooting

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System // TroubleshootingPAYMENT-FAILURES-7E2A58

Payment Failures

CHI TicketsCHI PWACHI Apptroubleshootingpaymentserrors

Payment Failures

If your payment didn't go through, here's how to diagnose and fix the issue.

Common Causes

Error	Likely Cause	Solution
"Card declined"	Insufficient funds or bank restriction	Check your bank balance or try a different card
"Payment timeout"	Slow connection	Retry on a stable network
"3D Secure failed"	Authentication not completed	Complete the bank verification popup
"Invalid card"	Expired or incorrect card details	Update your card information
"Transaction limit"	Bank daily/transaction limit reached	Contact your bank or try a smaller amount

Steps to Resolve

Check your payment method — Is the card valid and has sufficient funds?
Try a different payment method — Switch to another available payment option.
Clear your browser cache — Sometimes old session data causes conflicts.
Disable VPN — VPNs can trigger fraud detection on payment processors.
Try a different device or browser — Rule out client-side issues.

Was I Charged?

If the payment failed but you see a charge on your bank statement:

This is likely a pending authorization that will be automatically released.
Allow up to 7-14 business days for the hold to be released, depending on your bank and payment provider.
If it doesn't clear, contact support with your order reference number.

On-site Payment Issues

For issues paying at the event:

Make sure your wearable is paired and active.
Check your wallet balance in the CHI PWA.
Try using QR code payment as an alternative.