The Checkout Process Explained

The checkout process across CHI Tickets, CHI PWA, and CHI App is a multi-step flow designed to guide you from ticket selection to confirmed purchase. Each step collects only the information needed before moving on, so you always know where you are and what comes next.

Overview of the Steps

The full checkout consists of up to six steps:

1. Tickets — Select your ticket types and quantities.
2. Add-Ons — Choose optional extras like parking, merchandise, or meal packages.
3. Custom Questions — Answer any questions the event organizer requires, such as dietary preferences or T-shirt sizes.
4. Contact Info — Provide your email address and phone number.
5. Payment — Enter your payment details and complete the transaction.
6. Confirmation — Review your confirmed order and receive your tickets.

Not every event uses all six steps. For example, if the organizer has not configured add-ons, that step is skipped automatically. Free events skip the payment step entirely.

Step 1 — Tickets

This is where your checkout begins. On the event page you will see a list of available ticket types, each displayed as a card with the name, price, and description. Use the quantity selector to choose how many of each type you want. Some ticket types have per-order quantity limits; you cannot exceed the maximum shown.

Once you have selected at least one ticket, a summary bar appears at the bottom showing the current total. Tap Continue to proceed.

Step 2 — Add-Ons

If the event offers add-ons, they are presented on the next screen. Add-ons are optional extras that complement your tickets — things like parking passes, drink packages, or camping access. Each add-on shows its name, price, and a brief description. Select the ones you want and adjust quantities as needed.

If the event has no add-ons, this step is skipped and you move directly to the next applicable step.

Step 3 — Custom Questions

Some organizers need to collect additional information from attendees. This step presents any custom questions the organizer has configured, such as:

• Dietary requirements
• Emergency contact information
• T-shirt size for included merchandise
• Company name for professional events

Fill in all required fields to continue. Optional questions can be left blank.

Step 4 — Contact Info

You will be asked to provide:

• Email address — Your order confirmation and tickets are sent here.
• Phone number — Used by the organizer for important event communications.

Make sure your email is correct, as this is how you receive your tickets and any updates from the organizer.

Step 5 — Payment

Select your preferred payment method and complete the transaction. Available options typically include:

• Credit or debit card — Enter your card number, expiry date, and CVC.

All payments are processed securely through our payment orchestration layer, a PCI-compliant payment gateway. You may be prompted to complete 3D Secure verification depending on your bank and card issuer.

For free events, this step is skipped entirely.

Step 6 — Confirmation

After a successful payment (or reservation for free events), you arrive at the confirmation page. Here you will see:

• A summary of your order including ticket types, quantities, and total paid
• Your unique order reference number
• A note that your tickets have been sent to the email address you provided

Navigating Between Steps

You can move back to a previous step using the back button or the step indicator at the top of the checkout screen. Moving back preserves your selections so you do not lose your progress.

Tip: Complete checkout promptly once you have started. Ticket availability is not reserved until payment is confirmed, so another buyer could claim the last tickets while you are still in the flow.