Ticket Availability and Sale Periods
Ticket availability on CHI Tickets, CHI PWA, and CHI App is governed by sale windows, pricing phases, and real-time stock levels. Understanding how these work will help you secure the best price and avoid missing out.
Sale Windows
Every ticket type has a defined sale period controlled by two dates:
| Field | Meaning |
|---|
| Valid From | The date and time when the ticket goes on sale |
| Valid Until | The date and time when the ticket is no longer available for purchase |
If you visit an event page before the sale window opens, the ticket type will not yet be available for selection. If you visit after the window closes, the ticket type will no longer be purchasable, even if tickets remain.
Phased Pricing
Event organizers can configure multiple pricing phases for the same ticket type. This allows them to reward early buyers and adjust pricing as the event approaches. Common phases include:
- Early Bird — The lowest price, available for a limited time or limited quantity shortly after tickets go on sale.
- Regular — The standard price, which takes effect after the early bird phase ends.
- Last Minute — A final pricing tier that may be higher than the regular price, activated close to the event date.
Each phase has its own start and end dates. When one phase expires, the next phase begins automatically. The price displayed on the event page always reflects the currently active phase.
How to Know Which Phase Is Active
The ticket listing on the event page shows the current price for each ticket type. If an organizer has configured phased pricing, the price you see is the one that applies right now. Prices update automatically when a new phase begins, so the earlier you purchase, the more likely you are to benefit from lower pricing tiers.
Sold Out Badges
When all tickets of a particular type have been sold, a Sold Out badge replaces the purchase option for that ticket type.
- You will not be able to select or add sold-out tickets to your order.
- Other ticket types at the same event may still be available, so check the full listing.
- Sold-out badges are updated in real time. If a ticket becomes available again (for example, due to a cancelled order), the badge will be removed and the ticket will become purchasable once more.
Tips for Securing Tickets
- Act early — Take advantage of early bird pricing before it expires.
- Watch for announcements — Follow the event organizer on social media or sign up for email notifications to learn when tickets go on sale.
- Check regularly — If a ticket type is sold out, check back later. Inventory may be replenished or additional tickets released.
- Do not wait until the last day — Sale windows close at a specific time, and last-minute pricing (if configured) may be more expensive.